---
title: "Refund policy · OrbySystems"
url: https://orbysystems.ai/refunds
---

Refunds

# Refund policy

Last updated 12 November 2026

## All sales are final

Everyday · Free is the trial, and it has no time limit. It runs the spending, income and investment analyses on any six months of your own statements, gives you a first look at retirement, and includes a complete demo household to explore, all without an account. We’d like you to see OrbySystems work on your own statements before you pay anything, and to choose a paid plan once you know it’s what you want. Because Everyday lets you do that, Plus and Premium purchases are final.

## When we still refund

-   **A charge in error.** If you were charged twice, or charged by mistake, we refund the mistaken charge in full.
-   **An auto-renewal you didn’t intend.** Ask within 30 days of the charge and we’ll refund it in full. The current checkout is a one-time purchase; this exception also protects customers with an earlier renewal arrangement.
-   **Your paid plan doesn’t work for you.** If a problem stops your paid plan from working on your computer and we can’t fix it, we refund the purchase.
-   **A gift that hasn’t been redeemed.** You can refund a gift yourself, from your account’s Gifts page, until it’s redeemed; its code stops working. Once it’s redeemed, it’s a purchase like any other.
-   **Where the law gives you the right.** If the law where you live gives you a right to cancel a purchase or to a refund, we honor it.

A refund ends the license it paid for. Your data, and everything in Everyday, stay as they were.

## How to ask

Email [support@orbysystems.ai](mailto:support@orbysystems.ai) from the address on your account, with your order number if you have it: it’s on your receipt and on your account’s Orders page. Refunds go back to the original payment method. Stripe usually completes them in 5 to 10 business days, depending on your bank.

If something looks wrong with a charge, please contact us before disputing it with your bank: we can usually put it right faster.

## Delivery

Plus and Premium are digital licenses, so there is nothing to ship. Your license is ready in your account as soon as payment completes, and we email you when it is. A gift’s code is on your account’s Gifts page as soon as payment completes, and we email it to you.